Category Archives: Angry Customers

You can’t fix a bad online reputation… or can you?

Online Reputation Management & Using The Search Fixers

Having a bad reputation could be costly, and it could be so damaging that it can be difficult to reverse. And as a result, more issues can appear overtime. A good example of this is how United Airlines had to pay around $180 million to undue a bad reputation. For some companies, paying this amount of money would cause bankruptcy easily.

The bad reputation of United Airlines happened after an unfortunate incident with a musician named David Caroll. When he was boarding a flight with them, he noticed that his guitar was slung around in the loading area. Afterwards, he reached out to United Airlines for compensation in guitar repairs, he exhausted all communication lines, and he still wasn’t rightly compensated. So, he created a song about this called “United Breaks Guitars” which became a great hit. As a result, stock fell significantly with United Airlines after the song became a hit over the media. So the bottom line is a bad reputation, whether it’s due to unhappy employees, corporate scandal, or bad customer service, can be very bad for business.

Having unhappy employees can lead to a bad reputation too. For one, no one wants to spend money at a business where it’s apparent an employee doesn’t want to be there. The apparent look on the employee’s face could soar the customer’s shopping/dining experience.

Because of this it’s important to ensure happy employees and customers. With employees, incentive programs should be offered. Also, the manager/owner should talk with the employee to find solutions in making working there more positive for them. And with customers, it’s important to pay more attention to customers so if an unhappy customer is immediately noticed, the manager/owner can resolve the problem as soon as possible, or at least before the customer leaves the business. So rather it’s hearing a negative review of the food if at a restaurant, or the customer dealing with a crying child, for instance, the manager/owner can take measures as soon as possible in making the customer’s experience as pleasant as possible. Another plate of food along with a discount would help, and a coloring book with colors can be given to the child to ease the crying.

These type of tips can be helpful with online reviews as well. Upon observation, responding immediately in making things better would resolve some negative issues. Also, businesses can check their online reputations on a software like RepRevive.com to respond accordingly with any bad reviews. Being caring and offering solutions would change negative search results for the better. It’s also a good idea to discuss possible solutions with stakeholders who may have some answers.

About The Search Fixers

Otherwise, hiring professional consultants in reputation management is an excellent choice. The Search Fixers is one of these team of professionals who specialize in the repair of online reputation. Additionally, they are currently offering a 30% discount off the first month of service.

Woman Receives Delivery Receipt with Instructions not to deliver to her

A woman in Mesa, Arizona was in for a big surprise when her breakfast burritos were delivered from Burritos Express, a local eatery. The woman, identified as Mia Fisher, orders from the eatery regularly as it is close to her office, but this time the receipt read “”Don’t deliver to Mia, just tell her we don’t want any more problems, she is loca.”

Fisher claims she was hurt by the message, especially because she has been a regular customer.

According to the owner of the eatery, Fisher had become irrational during a previous delivery when the driver forgot part of her order. He claims she screamed expletives on the phone and acted irrationally. Fisher remembers the exchange differently, noting she complained about the forgotten food items, but did so cordially.

People at Anastasia Date have learned that Fisher went looking for an apology from management, but they refused to do so, stating that Fisher’s behavior in her previous encounters with the staff promoted the message. Management did state they did not intend for the note to end up on the receipt, but rather as an internal memo.

This is far from the first time were insulting messages have made their way onto restaurant receipts, in fact, it has become a regular occurrence. Fisher’s experience was tame in comparison to other receipt horror stories.