Category Archives: Internet

How White Shark Media Handles Its Customer Complaints And What Every Company Should Learn From Them

Any business regardless of whether it offers goods or services to its clients comes across customer complaints. Complaints are part of the growth journey and therefore, business owners should not be worried about them. If anything, they are supposed to be happy because that means their effect is felt even though it is not in the best way. To get a customer complaint and fret is one thing just as it is to get a complaint and get working to ensure that it never happens again.

White Shark Media knows how to keep its clients close. It knows that by ensuring that the client gets satisfaction is imperative for its uninterrupted growth as well as future successes. The company has managed to reach a point where it feels that it has made enough mistakes and seeks to address them so that clients can rest assured that it will at every moment try to offer them with solutions that work as they are designed to.

When customers complain that they have lost touch with their Ad-word campaigns, the company realizes that the customer is not taken through the ins and outs of the campaigns and therefore, it works to ensure that communication is improved from that point.

On the other hand, when customers complain that they feel like they are getting inadequate communication, the company slots monthly calls to improve the experience. White Shark also provides phone systems with direct extensions for the same purpose.

When customers complain that their brand new campaigns are not performing as well as their old ones, White Shark provides experienced supervisors who oversee the campaign management and provide feedback.

In the event that a customer asks for SEO services, the company evaluates their needs and out of that, advises on the most appropriate company to deal with.

In the rare event that a customer complains about signing up and getting a contact person who is not in tune with their needs, the company forwards the reported case to its Senior SEM consultants who take over from that point.

When a customer feels that a campaign is created from an account that he/she does not like, the company gives them full control of the account. From 2010 however, the company made sure that all campaigns it runs for its customers are on their accounts.

Out of being very responsible and open when handling its customers, White Shark has received a lot of positive reviews in the last couple of months. Out of that, many business owners and prospective business people will attest to the fact that excellent customer care is key to the success of any business. It has managed to build trust and therefore, taken the business to another level.

Darius Fishers Builds and Grows Status Labs

Darius Fisher is someone to contact when a digital reputation has taken a turn for the worst. Not everyone might even realize they have a “digital reputation” until they learn about some of the unflattering things that have been posted about them online. Not everyone really browses the internet. Small business owners may not even think too much about online reviews that turn up. The issue here is all those annoying, reputation-damaging comments, news reports, blogs, and selections of content could prove devastating. This is why working with a reputation management firm proves to be a huge help. Darius Fisher is the president and co-founder of a very successful one, Status Labs.

Status Labs is based in Austin, TX and the company provides a number of different strategies to help client recover their previously good name. The steps employed to help change search engine results and enhance social media presence are deliberate and do work wonders for reversing the presence of an overabundance of bad press.

Status Labs was launched by Fisher roughly four years ago. Prior to founding the company, Fisher worked as a copyrighter and a political consultant. So far, Status Labs has proven to be quite successful. The staff has reached about 30 people and new offices have been opened in New York City and San Paulo, Brazil.

The clients who have taken advantage of Status Labs’ services includes politicians, people in the public eye, executives dealing with bad press, and many small and large businesses. Actually, companies in the “Fortune Top 100” have requested help from Fisher and his company. That is impressive.

Fisher has had to deal with some public relations issues as well. There was a parting of the ways between himself and company co-founder Jordan French. The previous company Fisher was affiliated with ran into some trouble with Wikipedia over editing disagreements. Right now, Fisher seems to be doing well and his reputation management firm has clients in 35+ countries. The total number of those clients is north of 1,500.

The company also provides services in PR and digital marketing. Look for Darius Fisher and Status Labs’ profile to continue to grow. The reputation management service surely is going to remain in demand. Bad news has a tendency to remain stuck in the search engines. Without the help of a reputation management service, all that bad news is going to remain in place causing problems.